Providing More Detail in the Log Files

If you need to troubleshoot or to contact customer support, set the log levels of the components to a higher level of detail as follows:

• Set the gateway level to 7 by entering the following commands:

  wgateway gateway_name set_debug_level 7

  wgateway gateway_name restart

• Set the gateway proxy level to 8.
  • For UNIX:
    1. Edit the gwp.cfg file and change the debug-level entry to 8.
    2. Enter the command: ./gwproxy.sh stop
    3. Enter the command: ./gwproxy.sh start
  • For Windows:
    1. Stop the gateway proxy.
    2. Edit the gwproxy.cfg file and change the debug-level entry to 8.
    3. Start the gateway proxy.
• Set the endpoint proxy level to 8.
  • For UNIX:
    • Edit the epp.cfg file and change the debug-level entry to 8.
    • Enter this command: ./epproxy.sh stop
    • Enter this command: ./epproxy.sh start
  • For Windows:
    1. Stop the endpoint proxy.
    2. Edit the epproxy.cfg file and change the debug-level entry to 8.
    3. Start the endpoint proxy.
• Set the event sink level to 8.
  • For UNIX:
    • Edit the eventsink.cfg file and change the debug-level entry to 8.
    • Enter this command: ./eventsink.sh stop
    • Enter this command: ./eventsink.sh start
  • For Windows:
    1. Stop the event sink.
    2. Edit the eventsink.cfg file and change the debug-level entry to 8.
    3. Start the event sink.
• Set the relay level to 8.
  • For UNIX:
    • Edit the relay.cfg file and change the debug-level entry to 8.
    • Enter this command: ./relay.sh stop
    • Enter this command: ./relay.sh start
  • For Windows:
    1. Stop the relay.
    2. Edit the relay.cfg file and change the debug-level entry to 8.
    3. Start the relay.
• Set the endpoint level to 3

  Using the Web interface edit Endpoint config to change log_threshold to 3.

  Alternatively, edit the last.cfg file on the endpoint machine and change log_threshold to 3. Stop and restart the endpoint.