Overview

In this sample you will learn how to develop deploy and run an Insurance industry specific monitor model using WebSphere Business Monitor Development Toolkit V6.2 on either Rational Application Developer V7.5.1 or WebSphere Integration Developer V6.2. You will also be able to run the monitor model and view the results using a pre-built dashboard which you will import into Business Space powered by WebSphere.

The business process used in this sample is insurance claim summary. Below is a diagram of the claim summary process:

In the insurance property and casualty (P&C) industry, the insurance carriers interact with ecosystem partners like agents, brokers, customers, reinsurers, banks, claim adjusters, and so on. The insurance carriers need to have a standardization insurance gateway that allows different partners to interact with the insurance carrier. Using this, partners can add, modify, or query information about various policies, claims, and so on. These partners may use different channels to access the insurance carriers' system. To obtain the claim summary, the agent or the customer submits an Association for Cooperative Operations Research and Development (ACORD) message with appropriate details (as shown in above diagram). On submission of the ACORD message to the claim summary through Insurance Gateway, the document undergoes ACORD signon, ACORD validation, ACORD reject repair and some Claim summary business services processing to give a response to the provider.

In this Insurance P&C process, claims are received and submitted to a Claim Summary ACORD Gateway process. Claim requests are accepted and then evaluated. Finally the process provides the claim status and claim amount.

In the monitor model, you will create one monitoring context for each claim request. You will identify the inbound event that represents the claim, and it will create a new monitoring context. You will also identify the inbound event that represents the claim status, line of business(LOB) of claim, state of claim.

Meanwhile, the following tasks must be accomplished for the dashboard:

• Create a diagram to display the total claim submissions on a US map.
• Create several KPIs to display claim amount.
• Create alerts for too many paid claims and outstanding on-going claims.
• Create pie charts to analyze claim distribution based on LOB.
• Create a bar chart to analyze claim status based on time.
• Create a pie chart to analyze total claim amount paid based on LOB.
• Create line charts to show the trends for the number of submitted claims and claim amount.