Activity Diagram

The scenario for this sample is the process of handling a customer’s request for an insurance offer. Depending on the customer’s reaction to the insurance company’s offer, it may be necessary that an insurance agent contacts the customer and that one or more appointments are scheduled.

The following activity diagram is a high-level description of the steps that are executed in the insurance offering process:

 

step1 The insurance offering process starts when a customer requests an insurance offer, e.g. via the insurance company's internet page.

Then, a new offer is created and sent to the customer.

If the customer who requested the insurance offer is a new customer, the process waits for 4 days, otherwise 10 days.

If the customer did not answer to the offering, or he requested a follow-up appointment, an insurance agent has to contact the customer .

After the talks, there are two possible paths in the process:

If a follow-up appointment has been arranged, the process waits until the appointment.

When the customer has made a decision, either an insurance contract is closed, or the offer is discarded.

 

Insurance offering scenario