Activity Diagram

The processing of a reservation request will serve as scenario for this sample. Upon receiving such a request from a customer, the according customer data will be retrieved. In case the specified customer can not be found, the situation has to be handled manually.

The following activity diagram is a high-level description of the steps that are executed in the reservation request process:

step1 The reservation request process starts when a customer submits a reservation request.

The business process retrieves customer data for the customer number that was submitted together with the reservation request.

If customer data was found in the database, a reservation request is stored and the process ends.

If customer data was not found, manual handling in a follow-on process is triggered.

In the follow-on process the customer data is determined or created by a person manually. After the data was entered the reservation process is restarted.

Reservation request scenario